Coach USA is looking for Dispatchers to join our family. Under the supervision of the Dispatch Supervisor and Director of Operations, a Dispatcher is responsible for facilitating efficient operations through coordinating vehicle and driver schedules and troubleshooting issues which arise due to driver and/or equipment changes, customer needs, and other planned and unplanned events.
You will be eligible for a sign on bonus of $2000.00 paid quarterly over a year after the first 90 days.
Duties and Responsibilities:
Act as primary liaison between operations and maintenance
Schedule Operators and Coaches accordingly
Communicate to driver’s regarding their schedule, equipment assignment, and customer needs
Respond effectively to schedule changes, driver issues, traffic, and/or bus issues which arise
Provide high level of customer service towards all customers and employees
Acting as a liaison with customers, answer questions, escalating issues to management
Perform other duties as assigned.
Paid Time Off
Health, Dental and Vision plans
A 401(k) plan after 120 days
A fully paid life insurance policy, with additional buy up possible
Ability to read and understand instructions in written, oral, or schedule form
Ability to write routine reports and correspondence
Ability to multitask and prioritize work
Willing to work varied schedules including weekends and holidays
Must be customer service oriented with the ability to deal with various personalities within and out of the organization
Familiarity with computers and basic software
Phone skills including proper etiquette
Must be 18 years old or older
Successful completion of pre-employment drug test and criminal background check